Faq

Payment

• Are the payments secure?

Yes, indeed, your payments are completely secure

• What form of payment do we accept?

We accept payments by Visa, Mastercard, Paypal and TWINT cards

• How do I know if my order has been placed successfully?

Once you have placed an order, you will receive an email confirmation listing all the relevant details of the transaction. Please make sure to check your spam folder as well.

• When do you charge the credit card?

Your card will be charged immediately when you order. Please make sure you have enough limit on your credit card, otherwise the transaction will be declined.

• Are my credit card details secure?

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a highly secure environment. This data will be fully encrypted and used only to process the card transactions you have initiated.

Delivery

• What is the delivery time?

We take 1-2 days to process and ship your order depending on your choice of shipping or picking up your purchase.

"We apologize, due to the sanitary measures linked to Covid-19, some orders may be delayed. We are doing everything to ensure that your order arrives as soon as possible. Thank you for your understanding."

• Do you ship to my country?

We currently only deliver to Switzerland and Liechtenstein

• Contact us

You can contact us via this address: latelierlausanne@gmail.com

or via our contact form .

Customer service available 6/7 days.